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Introducing McAfee® Solution Services
It’s time to think beyond the box, because an effective security solution is more than hardware and software. At McAfee, we know simply purchasing hardware and software does not make our customers more secure. That’s why we developed solutions to help them get the most out of their security investment.
We’re introducing McAfee Solution Services to help you provide expert advice and assistance every step of the way. We will train and certify qualified McAfee SecurityAlliance partner representatives to sell and/or to deliver McAfee-branded Solution Services Packages complementing McAfee solutions. The Services Packages consist of pre-defined scopes of work, strategic design and planning tools, implementation guidelines, and upgrade and migration recommendations all developed for consistent product delivery and accelerated implementations. Accredited partners will have access to McAfee Solution Services methodologies to share best practices, expert insight, streamlined operations, and tools focused on comprehensive protection that maximizes the customer's time to value.
Providing Value to Our Partners McAfee Solution Services creates partner success by:
- Presenting a services opportunity along with the McAfee product sale
- Strengthening the partner ecosystem from the product sale through solution delivery
- Accelerating time-to-market and driving services revenue earlier in the sales cycle
- Reducing implementation risk through best practice methodologies and deployment tools
- Providing branded service offerings that result in a predictable services revenue stream
- Improving McAfee products, leading to increased customer satisfaction
- Minimizing direct services competition through a new strategy, business model, and partner go to market engagement model
Partnering with McAfee Solution Services McAfee is committed to proving that an investment in the McAfee Solution Services partnership results in a higher return-on-investment (short and long term) than an investment in competitive technology. In addition to sales and marketing efforts targeted at building a thriving partner ecosystem, McAfee Solution Services has built, supports, and manages a partner offering that enables partners to differentiate their unique value propositions to our joint customers. This offering provides best practice methodologies, deployment tools, service offerings, branded service packages, and joint engagement frameworks to partners who support McAfee solutions. For McAfee, a healthy partner ecosystem has to drive sales of McAfee solutions while at the same time, drive the highest level of customer and partner satisfaction.
"McAfee Solution Services will enable McAfee, through our partner communities, to extend its customer relationships and increase customer satisfaction," said Jim Sargent, vice president of Sales Engineering and Solution Services at McAfee, Inc. "With these offerings, we are increasing investment in services methodologies and tools, improving customer satisfaction and choice, minimizing direct services competition with our partners, and reducing implementation risk through best practices that can be implemented by partners."
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